In this shop return is easy and you have the right to terminate the purchase contract without penalty and without giving any reason within 14 working days from the day that you, or a third person named by you, acquire the physical possession of the product. Only the costs of shipping the goods will be charged to you.
To exercise the return you have to inform us to Ottivo S.r.l., Via Porta Rossa 69 R, 50123 Firenze, mail of your decision to withdraw from this contract by an unequivocal statement (eg a letter sent by mail, fax or email) that contains information about the product and order number. For this purpose you can use the withrdrawal form you can find at the end of this page.

Within 14 days by your communication, you must return the product to this address:

Via Porta Rossa 69 R
50123 Firenze
Inside the package you have to insert a copy of the order confirmation, received by mail at the end of your order, useful to track the return destination.


For further information please refer to our Terms and Conditions.

Withdrawal form